“Hollie Cottage is well located in a beautiful part of the world, the small town of Haltwhistle seemed quite laid back and friendly during our short stay.”
On our arrival in the early evening the Cottage had not been cleaned and the bed linen and towels remained from the previous rental which was not a great start. When we flagged this with our contact the cleaner came round that evening and made up our bed, which was something. The following day the Cottage was prepared for us while we were out.
The property is showing it's age somewhat and needs a refresh, there are signs of mould/mildew in front bedroom and bathroom, kitchen cupboard doors were delamination in places. The furniture, was a mix of modern and a little older, but not especially comfortable. A refresh would help.
Outdoor space was lovely in the sunshine and the terrace was a pleasant outdoor dining area, we had a warm and sunny few days.
Mixed review then. Overall, the Cottage has potential to be a lovely, small get away but in present state is not worth what we paid.
We are very apologetic David, totally our fault for not cleaning, we've had so many mid-week & 2 day breaks, Jess Alan & myself, we all missed it.
Jess was down in 20 mins of us finding out with fresh towels & bedding, she cleaned the bedroom & bathroom for you & was down next day to do the whole house. Leaving extra miniatures of G&T & an apology bottle of prosecco.
The cottage is very quirky & we thibnk the old & new go side by side but decor is very subjective & we welcome your feedback. It is nearing the end of the season & as such will be refeshed when there is a lull in bookings.
We did have a missing slate in both the bedroom at the front & the bathroom. These were replaced prior to your visit, but as it was a rapid turnaround we were unable to address the problem.
The lamination is a sign of wearing, which is to be expected in a holiday cottage, but it is very slight.
On another side, we wernt informed that you were bringing 2 very large dogs, both of which i believe jumped up at Jess, who is not a wimp, but on both occasions she was quite frightened. There is a note to say that dogs that come to the cottage are to be well behaved ........
As i pointed out earlier - hands-up this was our fault, but I don't believe this has ever happened prior to your visit& please accept our aplolgies.
Bests viv xx
Property Owner