“On arrival cottage looked lovely had a tour by Jim afterwards we realised that ...”
On arrival cottage looked lovely had a tour by Jim afterwards we realised that the bedroom had a fusty smell all the time cobwebs behide the bed and our clothes where always damp after being in that room as for the kitchen the oven didn't work wasn't cooking food at right temp so Jim got someone to come and look at it which didn't really help the situation cause the man said it needed a thermostat I will come back a week later we will be gone by then then the dishwasher didn't work or the toaster so we reported that and was told they would come the next morning to look at it but they cancelled and never turned up we tired having a bath but the water was cold only filled the bath with a third of warm water it was one thing after another the cottage definitely needs improving especially the kitchen so if u wanna go away and not cook anything or wash the pots u will be fine the only bonus of the cottage was the log fire that was nice every night also if u want to relax in the garden or summerhouse u couldn't cause the owner kept walking around the back of the garden banging in his garage or doing gardening so when we let our dogs out they would bark at him it was normally at 730 am as well don't know why someone wants to potter around a garden at that time is beyond me as he said our dogs where vishious cause they where barking which upset me cause they where only protecting me and the property but as soon as I called them they went back into the cottage definitely wouldn't go again and cannot understand why no one else has complained about these issues not good cause this is just basic issues that should have be resolved before we went or while we where there
Dear Miss Schofield,
Thank you for your feedback
Please note most of the issues you experienced weren't raised until the Thursday
19th of September your stay started on Saturday the 14th
Electrical issues can occur at any time, and we arranged to get an electrician out to look at fixing the problem, on a short timescale, but he needed to order the part. The oven was the only part of the cooker not working but it did heat to180c. As a result, we provided a family size and smaller air fryers as a stop gap. The 700w microwave is adequate to heat food and there is also a slow cooker in the cupboard. As an apology we dropped off a selection of organic vegetables and 4 lamb chops .
All white goods are checked to make sure they are working correctly before a change over. The dishwasher following your stay, was test and performed as per the manufacturer settings.
The toaster was emptied and inspected before your arrival. The cleaner checked the toaster after you left and photographed the damage.
The reason we could not visit the cottage as planned, I had an early doctor’s appointment. Some days are better for me than others and as I am unsteady on my feet and I may have had issues retreating from your dogs if required. .
2 well behaved dogs are very welcome but must be supervised at all times and not left in the cottage.
Our hot water system is by an immersion heater that runs constantly also heated by the wood burning stove. Both systems are adequate for families providing plenty hot water.There is also an electric shower.
We are pleased you enjoyed the log fire and the wood provided free for your stay at our cottage.
Our small holding is away from the cottage boundaries, and our dogs are walked every morning between 7am and 8am.
We know we can't do anything more than apologise but given the circumstances we tried our best to rectify your requests, all our previous reviews reflect how Loan View is loved by all who come to stay in beautiful rural Northumberland.
Property Owner