“We had a lovely dog chew left in the made childrens bed upon arrival - i can supply a photo!”
Some corners in the living room could do with more TLC in terms of cleaning spider webs, dust, etc. Some wear of carpets and wall bumps/scrapes are quite pronounced (we have stayed here numerous times over the last few years so i know the property very well. Front door showing wear/leakingWe also had the delight of the neighbours patio beign constructed and noise and dust from this (one washing hung out was moved indoors). Fridge wasnt overly cool, not many glasses for use, or large cups/mugs. Expensive listing compared to recent times - Sykes takeover of NCCC?!
Dear Mr Renton. I am sorry to see that there were a number of problems with the cottage during your recent stay. I hope that they did not detract too much from your holiday overall
I will raise the issue of the dog toy with Sykes - it must have been very unpleasant to find - we only take dogs in the basis that they remain downstairs, and this should also have been picked up in cleaning - so again I apologise for this.
I have asked our housekeeper to put out some extra glasses etc - we keep spares as there are losses through the season, so if you were to stay again you are very welcome to contact us to request more of anything if you are finding shortages, and if you feel that the cleanliness is not what you would expect when you arrive. I have also passed on your comments regarding the cleaning of corners.
We try to address maintenance issues over the winter and the fridge and carpets are on my list of items to replace so we are hoping to be able to do this at the end of the season.
I hope you were warned of the work being carried out next door prior to your visit - unfortunately it was outside of our control and it has obviously been disruptive for several guests this year but thankfully it has now been completed. Again I apologise if this marred your holiday.
I will take on board you comment on pricing - the new system is very complicated so I will be checking at the end of the season to to see if it is working for us and our guests.
I hope this experience has not deterred you from staying in Alnmouth in the future.
Best wishes, Joy
Property Owner
