“The description of the property, although accurate, didn't fully disclose where the property was.”
We didn't expect to to be looked over from every window - we thought it would be more isolated. At some point in the past this would have been a lovely holiday cottage, but it's in desperate need of a refurbishment and some TLC. Virtually all the heaters are faulty and need replacing, we were only kept warm with the temporary oil heaters that were provided. The bathroom was freezing cold - the radiator only heated a third of the way up and the fan heater didn't work at all. Although it looks like a new shower has been fitted, with decent pressure, you can never get it very hot, to much pressure and no easy to turn it down so that it warms up properly - a plumber should be able to get that sorted very quickly. Need some extension leads so that you can plug in your phones, etc in the bedroom - only single power points and all in use with lamps. We rented another cottage from you last year for roughly the same price (night for night) and was absolutely thrilled with that cottage. However, The Coach House was an utter disappointment, for the reasons above and we feel that we were significantly overcharged for this unloved cottage. Small things make you feel that it's a great property - we were there only 3 days, but we had to go out and buy bin bags, silver foil, toilet rolls, extension leads and even salt. It feels the owners are simply keeping their costs to the minimum and not making our expensive break something to remember (for the right reasons). We really wished we'd booked the same cottage as last time - we will never come back to the coach house or recommend it! What should have been a lovely break to Alnmouth was soured by the poor accommodation.
