“When we entered the property it smelt very musty, with heat this subsided.”
However I noticed significant signs of dampness around the windows in the lower floor bedroom. The bathroom heater was not working, I noticed this was first reported in December 2023 and is still not working. On the penultimate day I noticed that the lining to the downstairs curtai ns had mold on both sides of the window. I reported this to Sykes, I was informed that it was for the owner to deal with. As this is stated in the contract. The owner has neither been in contact, offered no apology or recompense. A very damp and dissapointing experience!!
Dear Sue - I am sorry you experienced a problem during your stay. I was away that week but I will be getting your contact details from Sykes so I can reply to you direct. But for the record the fan heater had been replaced last year and a new one has been fitted again. The damp in the bedroom although a very small area has been addressed and is due to condensation. We normally advise guests to leave the window open slightly in the bedroom.
Property Owner