“As I was on my own it did the job for me but very glad I didn’t come with anyone else.”
I’ve read some other comments regarding the heating being less than ideal and would concur, very intermittent. I certainly wouldn’t describe it as cosy. Felt a bit unloved and managed from afar with lots of instructions of don’t do this and that - eg keep the bathroom window open, but heated towel rail not working - not very welcoming. The kitchen utensils look like they’ve been thrown into the drawers. And be prepared for power cuts. On a positive note, the location was great and having parking was a definite plus.
I am really sorry to hear your holiday at Whinstone cottage disappointed you as we try extremely hard to maintain a welcoming retreat.
We control the heating remotely and during your stay it was set to come on in the hall, kitchen and lounge at 7am until 10 pm maintaining a minimum temperature of 18 degrees - this follows feedback from earlier guests saying that the cottage was too warm - but following your comments we will increase the temperature. We were not advised that the towel rail was not working and will look to having it changed asap.
I’m sorry you found the H&S instructions too much but following the recent change in regulations we are bound to maintain certain safety standards within self catering accommodation and this includes having an alternative escape route out of the property should the main exit route be unavailable. This is why we ask you to leave the bathroom window unlocked - but not open - to aide quick evacuation if necessary. This, and also our insurance requirements, is why we also ask guests not to smoke or use candles in the property.
We endeavour to create a high standard, comfortable environment for our guests and many of them comment on the level of comfort within the cottage. We have undergone many refurbishments within the last two years to accomplish this. These include; a new kitchen and white goods, new carpets and curtains throughout, a new bed, new windows, new shower and the cottage has been decorated thought out and I hope you agree this shows it is far from unloved.
Property Owner