“We have very mixed feelings about our recent stay at The Book House.”
The property has some very lovely qualities, some of the decor - in terms of the nod to its past, - was lovely, some great specific old pieces throughout the house. The beds were very comfortable and the back bedroom was light and airy. The garden is an absolute delight and clearly very well kept, which was lovely. Its position in the village is delightful and we never struggled to get a parking spot. The staff at Masons Arms, down the road, were lovely and extremely welcoming and could not do enough for its customers, less so the Hemitage, also in the village, which i would not recommend.
However, what let Book House down was the very poor state of cleanliness. I took photos of the worst as we basically had to spring clean areas before we could relax, huge clumps of dog hair on the floor and in corners, mould on the windows and filthy skirting boards and unpleasant smelling front room, for this reason we would not stay again and the standard was simply unacceptable. I left message on the number provided straight away but no one gave us the courtesy of a response so this made the situation worse.
The cottage is old and dark at the front, but i knew at the time of booking, however the front room smelt badly of dog and not clean, it had a worn appearance - i live and travel with dog and there is alot you can do to mitigate smells in a home. More comfortabie areas could be made in the living/dining kitchen and a second larger tv would be expected at this price point.
Overall the cleaning team needs changing, to someone who can do their job. Make a point of responding to clients communication and make the improvements that i (and previous clients) have pointed out. Well done to the gardener though, a super job.
We are very sorry to hear about the cleanliness of Book House on your recent stay. We have been in contact with the agents who handle our cleaning to look to ensure the cleaning is up to our standards and to look for an explanation as to what happened on this occasion and why you were not responded to when you called.
I will certainly pass on your positive comments to our gardener who, as you say, does a wonderful job.
Property Owner
