“The flat was very good, comfortable, clean, well furnished and with excellent views.”
We loved it, and had a wonderful stay at Sandpiper!
We want to make you aware of a few issues :
Our main problem was access to the main gate. We arrived on a cold evening as it was getting dark. The code did not work, despite many repeated attempts and we could not enter. I phoned the local contact number and left a message, but no-one called back (still no return call, even after a week).
We were completely stuck and getting colder, and so eventually I climbed the wall and retrieved the ...
We loved it, and had a wonderful stay at Sandpiper!
We want to make you aware of a few issues :
Our main problem was access to the main gate. We arrived on a cold evening as it was getting dark. The code did not work, despite many repeated attempts and we could not enter. I phoned the local contact number and left a message, but no-one called back (still no return call, even after a week).
We were completely stuck and getting colder, and so eventually I climbed the wall and retrieved the key. (probably not advisable as I am in my late 70’s, but fortunately still fairly fit!). This issue of the local contact not answering the phone, needs to be sorted out. Later we discovered an unlocked gate at the other side of the building - this could be given as a fallback option if the gate code does not work on the large metal gate.
The key collection instructions are inadequate and need revising. We wasted time unsuccessfully trying the keys in the wrong door, near the key collection point, until we finally realised that the entry for Sandpiper is through a different door on the left of the building. External signs should be provided showing which flat is in each building.
Another main issue was the quality of the exterior lighting. This needs updating as the paths and steps were extremely dark at night with no PIR lights. A real safety hazard for people like my wife who has some problems with balance and mobility.
We would also suggest that the heating is turned on in advance of guests arriving. All radiators were off when we arrived on a cold November evening, and the flat felt very cold.
A larger TV (with instructions) would also be an improvement, as this screen was too small for the room.
When we settled into the flat we really enjoyed it, and had a really great stay. Thank you very much !
- Alastair, November 2024