“On arrival the property hadn’t been cleaned and there wasn’t any clean bedding.”
We also didn’t have any heating in the lounge or hot water. The maintenance company were able to provide bedding and did offer a clean the next day. It took 2.5 days to sort the heating but we were without hot water for 4.5 of our 6 days in the property and are still waiting for recognition of the impact on our holiday despite returning home yesterday. Despite the outstanding rating this is a no frills property which would benefit from a new mattress in the front bedroom and an update of ...
We also didn’t have any heating in the lounge or hot water. The maintenance company were able to provide bedding and did offer a clean the next day. It took 2.5 days to sort the heating but we were without hot water for 4.5 of our 6 days in the property and are still waiting for recognition of the impact on our holiday despite returning home yesterday. Despite the outstanding rating this is a no frills property which would benefit from a new mattress in the front bedroom and an update of cutlery. Having stayed there on numerous occasions this is disappointingly not what we are used to