“The cottage is very well located and although fairly small is comfortable and is generally quite well equipped.”
The kitchen has everything you need and there is a very nice garden. The view from the south facing windows is of the coastline and there are also parking spaces clearly marked. It is just a short walk to a lovely beach and the pub nearby is also very good. There are lovely walks/runs both north and south along the coast.
Personally I would prefer a holiday cottage with a washing machine as kids can get through a huge amount of clothing when the weather is variable and much time is spent on the beach but it is clear that there is not one available on the description so that is a choice when booking.
Where the stay was disappointing was the lack of urgency by the host to resolve issues. At 3pm on the day of arrival (Saturday)we were told that the shower was not working and it was unknown when this would be fixed. This continued for the rest of the week of our stay until finally on our last day (Friday) it was repaired.
I understand that these things can happen but an electric shower replacement is a relatively quick fix and it doesn't need to be the exact same model.
On the arrival day the cottage was also cold because the storage heaters had not been on during the day so they were not putting out heat that evening. We therefore wanted to use the single convection heater but it was not working. This was not fixed during our week at the cottage. Once we had set the storage heaters they worked well for subsequent days, however these should be set by the cleaners earlier that day to a reasonable temperature for arriving guests.
So after travelling all day on Saturday from Somerset to Northumberland with a 4 year old we arrived to no shower and a cold house that night.
Ultimately the cottage is nice, comfortable and in a good location, however the issues such as the ones we experienced really should have been resolved far more rapidly by the host.
I am sorry to hear you experienced maintenance issues during your stay at the cottage. It is our intention for our visitors to have all advertised facilities for our property and we strive on having exceptional property standards. I was unable to get a 'like for like' unit, due to existing wiring and pipe work and without creating even more disruptions for your stay. A new replacement shower unit had to be ordered from Mira, sadly Mira did not initially send the correct unit, thus creating more delay. When the convector heater was tested, it was not faulty. It may have, 'cut out' as a safety measure when the temperature became too high. A refund of 20% has been organised via Sykes as compensation for the lack of an amenity during your stay.
Property Owner
