“This cottage and the owners customer care need addressing .”
Sadly we had a terrible experience , we were notified at 4pm the day before arrival that there was scaffolding on the building as the roof was being mended , the scaffolding had not been put up that day it had been up a while ( this was industrial type scaffolding as the roof was removed not just a small amount , we were unable to open windows , there was builders debris everywhere, a winch operating 8am -4pm and constant banging ) the owners would have been well aware of this and could have given us a lot more warning ( obs not adhering to their own t&c) The cottage has a serious damp issue with the back double bedroom smelling considerably of damp , I see that this has been mentioned in previous reviews but the owners fail to acknowledge this . We were particularly hard hit by this as we couldn't open the windows for ventilation due to the building work ie noise and debris . Such a shame the owners wouldn't engage and be understanding of a customers genuine complaints ......
Thank you for your feedback. We are bitterly dissapointed that you felt you had to leave this review. You were informed of the scaffolding at the property well in advance of your stay, you had also seen this on your visit to the village and we can only apologise that you felt it had detracted from your stay but didn't feel you needed to mention this during your stay and when you had friends around to our property. In light of the building works over running, we feel it is necessary to inform you again that this is a National Trust property and they needed to carry out essential roof works to this property, not something that we feel affected the ground floor where you stayed. Our inclement North East weather hampered the works so it did run over a little, for this you gladly accepted our good will gesture. We have had the property inspected and there are no issues with damp, we also ensured throughout any building works that windows could be opened as this forms part of the building escape plan.
Property Owner