“This is a nice property in a beautiful setting and it met the requirements for our family holiday.”
The accommodation was comfortable and well appointed. However, it does feel like it is lacking in some TLC. There were multiple weeds growing through the artificial grass, the top drawer in the bedside cabinet of the twin room was full of rubbish, the plinth near the kettle has never been repaired. If we’d have paid half the price, we might not have worried, but it felt like a premium price, for a not so premium product. We were without hot water for 36 hours, however, when the repair man arrived he was amazing. Knew exactly what the problem was and fixed it very quickly and efficiently. Overall, it was a lovely stay, but I think it needs to be given a bit more love if the owners carry on charging these prices.
Really sorry to hear this. To be without hot water for this length of time is unacceptable. We hope everyone enjoys their stays at Farne Cottage it's our happy place. Any problems for clients staying please contact NC&CC LTD on the day, the number is in the info pack in Farne Cottage, they are our agency to correct problems during your stay. The drawer full of rubbish should have been spotted by the cleaners.
Property Owner