“We had a lovely time in Northumberland and Marmalade Cottage was warm and comfortable.”
We enjoyed staying there. Some areas had not been properly cleaned for a while and so the rota of cleaning seems not to have worked as designed. The facilities were very good, although we were a little bemused by the lack of a few basics like spare bin bags and dishwasher salt. We were very impressed by the prompt response when we lost hot water and it transpired that the oil had run out; all was well by the end of the day. The welcome pack was also very much appreciated. Making contact ...
We enjoyed staying there. Some areas had not been properly cleaned for a while and so the rota of cleaning seems not to have worked as designed. The facilities were very good, although we were a little bemused by the lack of a few basics like spare bin bags and dishwasher salt. We were very impressed by the prompt response when we lost hot water and it transpired that the oil had run out; all was well by the end of the day. The welcome pack was also very much appreciated. Making contact with Northumbria Cottages could be easier; we spent a long time doing this when previous visitors had left some property behind.
- Geraldine, October 2024
Hi Geraldine,
Thank you for your review.
I’m naturally very disappointed and would like to understand a little more about why we only achieved a 50% score on facilities. I saw the note you left listing items that were not at the cottage but all of these were in the utility cupboard which is left unlocked and accessible for guests to be able to access other bits and pieces like the iron and board, clothes pegs, additional consumables like washing up liquid, hand soap and so on.
Additionally, I’d like to understand why we were only alerted of cleaning issues on your 7th and last day and not before, giving a score of 50%, particularly when the two previous reviews we’ve received have marked this as 100% or 5/5.
We leave our direct mobile telephone details in the cottage so that you can easily contact either house-keeping, maintenance or myself. We always aim to be outstanding and if any of our guests feel this isn’t the case we aim to resolve any issues with urgency.
Property Owner