“Unfortunately I did not fully enjoy my stay at The Chevy.”
I booked this house mainly for the downstairs bedroom and facilities. I found the bed hard and uncomfortable and the shower room far too small. The bed also seemed very high! The loud clock in the kitchen didn't make for a very restful night, either.
While the house was otherwise clean generally, when I wiped spillage from my dogs water dish from the kitchen floor the paper towel came away very dirty. This was on the day we arrived so I would have expected the floor to have been more thoroughly cleaned.
Overall, most of the rooms were much smaller than they were made to look on the website. The very low ceiling in the large upstairs bedroom was particularly bad and necessitated crawling over the bed or ducking quite significantly.
It's also not made clear by Sykes that the garden is not enclosed, which is not ideal for the dog, particularly right next to a busy road. When we arrived there was dog poo on the gravel.
I think Sykes should also mention on their website that the road is very busy with almost constant traffic and there is a primary school almost opposite the house.
On the plus side, the furnishings and decor were of good quality, and the sofas were comfortable. The welcome pack was nicely put together and the cottage is generally well equipped. The provision of a TV magazine was a thoughtful touch.
We are sorry you were unable to fully enjoy our much loved and very popular holiday home. We clean and maintain the property to the highest standards and try to think of everything we can to make our guests stay with us the very best it can be.
Our aim is always to make The Chevy as comfortable as possible and our many satisfied customers are testimony to this. The photos and information on the website reflect The Chevy accurately and we feel it is not misrepresented in any way.
We are disappointed that you chose not to contact us as soon as you found issues with the kitchen floor and the gravel outside on your arrival day. These matters could have been sorted out immediately if you had.
The Chevy is throughly cleaned and the garden and outside area meticulousley checked at each changeover and we do not leave the site until we are completely satisfied everything is in order. It has been commented many times that the house is in a quiet location on a residential street, a short walk from the centre of Seahouses and is ideally situated.
We try to make everyones stay at The Chevy a home from home experience and a comfortable base to explore our wonderful county; we are sad you felt you couldn't do that.
Property Owner
