“Nettie's View could do with a really deep clean.”
Place is full of cobwebs. On arrival at 9:30pm after travelling 6 hours, there was no toilet roll in the property. One single roll left to use would've been nice. We went out to the local Morrisons which was luckily open. After doing a complete shop for Christmas, we got back again to discover the fridge absolutely stank, like food had been left in there for a while to go rotten. Now, this was at this point 11:30pm. Luckily we bought some cleaning spray in Morrisons so we could give the fridge a good clean before unloading our costly Christmas shop with fresh turkey, lamb and beef. Even after cleaning the fridge, the revolting smell remained all week. The property lacked a lot of basics, a few bin bags / washing up liquid / cloths would've been good. Also was only ONE tea towel for drying up dishes. The furnishings and fittings especially upstairs were very basic. The property doesn't feel homely at all, very unwelcoming. It could really do with a redecorate in some rooms. This was supposed to be a nice break for a memorable Christmas with our two kids and also - we brang my 72 year old mum who had recently diagnosed with dementia. Felt very deflated. We all found the beds uncomfortable too.
Thank you for your feedback, I am really sorry to read your review, as this isn’t what I would want anyone to experience when they are on holiday. We have had some issues with the cleaner and have since changed the housekeeping support and in this time we have seen a marked improvement. Also following on from your feedback we have changed the bed in the main bedroom and we do understand from recent guests that this is comfortable. The report about the fridge is confusing as family had stayed there prior to your visit and there was no indication of a bad smell, in addition this was checked after your stay and we could find no sign of this, however we will continue to monitor this.
Property Owner